Welcome to your new health network

Thank you for choosing Mass General Brigham Health Plan! On this page you’ll find everything you need to get started with your new Medicare Advantage plan.

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Where to start

As a new member, one of our care guides will reach out by phone to help you get started with your new plan.



Our care guides are friendly, knowledgeable, and available to help. Their role is to support you through multiple aspects of your plan membership, from orientation and onboarding to navigating your care and benefits.



They’ll explain your new benefits and help you access them. They can also help you find a primary care doctor and answer any questions about your medical, pharmacy, vision, dental, and wellness benefits.

Schedule a call with a care guide

If you haven’t spoken with a care guide yet, or would like to contact them again, fill out the contact form. A care guide will reach out to you within 3 business days, between 8:30 AM and 5:00 PM EST.

By providing this information, I give Mass General Brigham Health Plan permission to contact me via email or phone regarding Medicare Advantage plans.

Our dedicated Customer Service team is here to assist with any questions about your plan. 

Call 855-833-3668

TTY 711

Oct 1 - Mar 31

8 AM-8PM ET, Mon-Sun

Apr 1 - Sept 30

8 AM-8PM ET, Mon-Fri
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Preparing for your call

Questions to ask a care guide

We recommend preparing a list of questions to ask a care guide about your health plan. Some commonly asked questions include:

  • Are my doctors and specialists included in my plan?
  • What are the costs associated with my plan? How do I submit a claim? 
  • Are my medications covered? How much do they cost? 
  • What is included in my dental, vision, and hearing benefits? 
  • Am I covered when I travel outside the United States?
Doctor holding a tablet.

Where to find Evidence of Coverage and other plan documents 

Your plan documents include important information about cost sharing and the services covered by your Medicare Advantage plan.

Locate your plan documents on the page of your selected plan:

  1. Mass General Brigham Advantage (PPO) 
  2. Mass General Brigham Advantage Secure (HMO-POS) 
  3. Mass General Brigham Advantage Premier (PPO) 
  4. Mass General Brigham Advantage Signature (PPO)
 

Explore plan benefits - 2025

 

 

 

 

Create your Member Portal account

The Mass General Brigham Health Plan Member Portal is the best place to find your plan documents and benefit information. You’ll have convenient access to provider and pharmacy search tools, reimbursement forms, billing and payment information, and more.

You can create an account on the Member Portal after your health plan effective date.

Create your account
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© 2025 Mass General Brigham Health Plan, Inc. Mass General Brigham Health Plan is an HMO-POS/PPO organization with a Medicare contract. Enrollment in Mass General Brigham Health Plan depends on contract renewal. Other providers/pharmacies are included in our network.

 

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Last updated: 1/1/2025 - Pending CMS approval

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