Welcome to your new health plan
Thank you for choosing Mass General Brigham Health Plan. On this page you’ll find information to help you get started with your new SCO (Senior Care Options) or One Care plan.
About your plan
Mass General Brigham SCO and One Care plans include support from a care coordinator and an integrated care team. This team will work with you and your doctors to meet your care needs. You'll also get other benefits like dental, vision, and hearing care, as well as transportation to your appointments.
SCO is a health plan for people ages 65+ who have MassHealth (Medicaid) and Medicare. One Care is a health plan for people ages 21 to 64 who have MassHealth (Medicaid) and Medicare.
Get started by creating an account on the Member Portal
The Mass General Brigham Health Plan Member Portal is a convenient way to access important plan documents and benefit information. With a portal account, you can:
- Access a digital version of your ID card
- View your plan information
- Search for providers and hospitals
- Review and submit reimbursements
You can also download the Mass General Brigham Health Plan Member app for Android and iOS to access these features on the go. If you prefer not to use the online portal or app, you can still access these services by calling Member Services or requesting printed materials.
Frequently asked questions
Below are a few of the most common questions we hear from new members.
After you enroll, you will receive a letter from MassHealth confirming your enrollment. You will also receive new member materials including a member ID card and benefit guide. A care team member will reach out with a welcome call to schedule your first health assessment.
Once your benefits are active, you can register for an account on our Member Portal. There will you find useful resources and tools like your Member Handbook, otherwise known as the Evidence of Coverage. You can also find member resources to help you use your plan and benefits on our Mass General Brigham SCO and One Care forms and documents page.
When you enroll, we will assign a care coordinator to help you get the care you need. This person will work with you, your primary care provider (PCP), and your care team to create a personalized plan.
If you need more support, your care team might also have:
- A services coordinator who can help you find resources in your community
- A pharmacist who knows your prescription medications
- Specialists and other health care providers for your health conditions
- Social, behavioral, and other specialized supports
As an extension of your care team, you can also call our One Care 24/7 Nurse Advice Line at 833-551-3255 (TTY 711) or our SCO 24/7 Nurse Advice Line at 833-511-3252 (TTY 711) to speak with a registered nurse about any of your healthcare concerns.
You'll pay $0 for prescription drugs and over-the-counter products on our One Care plan and SCO plan drug lists. You can check the drug list, also known as a formulary, on our SCO and One Care Pharmacy Benefits page.
Dental – Our SCO plan includes:
- Cleanings and exams
- X-rays and fillings
- Extractions and root canals
- Dentures and denture fittings
Vision – Annual eye exams are $0 for members. You’ll also get $200 a year to buy glasses and contact lenses.
Search the vision provider locator
Hearing – Annual hearing exams are free for members and hearing aids are covered.
Over-the-counter (OTC) benefits – You'll get $250 every three months to spend on qualifying OTC products like:
- Pain relievers
- Cold and allergy medications
- Vitamins and supplements
- First aid supplies
- Personal care items
View the OTC catalog to learn what products are included in this benefit. English | Spanish
Dental – Our One Care plan includes:
- Cleanings and exams
- X-rays and fillings
- Extractions and root canals
- Dentures and denture fittings
Vision – Vision services, including exams and glasses, are covered every two years. Medically necessary contacts may be approved by your provider in place of glasses.
Search the vision provider locator
Hearing – Coverage includes hearing exams and hearing aids.
My Ombudsman is a free, independent program for all MassHealth members. It helps resolve conflicts and questions about MassHealth benefits and services. My Ombudsman will work with you to make sure you receive your benefits and exercise your rights within your health plan.
Phone: 855-781-9898 (toll free). For TTY users, use MassRelay at 711 to call the number above.
Email: info@myombudsman.org
Website: myombudsman.org
Your plan includes coverage for:
Emergency transportation -- Emergency transportation is covered.
Medical transportation – Our One Care and SCO plans include unlimited rides to medical appointments. Please call CTS at 844-247-2100 (TTY:711) to schedule your appointments.
Non-medical transportation – Non-emergent non-medical transportation includes two (2) round trips or four (4) one-way trips per month with a 50-mile limit each way. Please call CTS at 844-247-2100 (TTY:711) to schedule your appointments.
Non-emergency services must be provided by our plan-approved transportation provider, Coordinated Transportation Solutions, Inc. (CTS). Please call CTS at 844-247-2100 (TTY:711) to schedule your appointments.
Your care coordinator can help you access resources to help with your health and well-being. You may be eligible for long-term support services that provide hands-on care and monitoring in your home, allowing you to live independently and get help with everyday activities like getting dressed, eating, taking a bath, and laundry.
Have questions?
We can help.
When you have questions about using your plan, you can contact our Member Services team for help. They'll work with you to make sure you have what you need for a great experience with Mass General Brigham Health Plan. Email our Member Services team at HealthPlanDualsCustomerService@mgb.org.
October 1 - March 31
8 a.m. to 8 p.m. ET, Monday-Sunday
April 1 - September 30
8 a.m. to 8 p.m. ET, Monday-Friday
© 2025 Mass General Brigham Health Plan, Inc.
Mass General Brigham Health Plan is an HMO-POS/PPO organization with a Medicare contract. Enrollment in Mass General Brigham Health Plan depends on contract renewal. Other providers/pharmacies are included in our network.
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Mass General Brigham One Care is a Dual Special Needs Plan (D-SNP) that contracts with both Medicare and MassHealth (Medicaid) to provide benefits of both programs to enrollees. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is a voluntary program that is available to anyone age 21 - 64 who qualifies for MassHealth Standard or CommonHealth and Original Medicare and does not have any other comprehensive health insurance, except Medicare.
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Mass General Brigham SCO (Senior Care Options) is a Dual Special Needs Plan (D-SNP) with a Medicare contract and a contract with the Commonwealth of Massachusetts Medicaid program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is a voluntary program that is available to anyone 65 and older who qualifies for MassHealth Standard and Original Medicare and does not have any other comprehensive health insurance, except Medicare.
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Last updated: 10/1/2025
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