How do I pay my bill?
For balances that occured during 2025:
- You can pay:
- Online, by credit or debit card.
- Through mail, by check.
Mass General Brigham Health Plan
Medicare Prescription Payment Plan
P.O. Box 7
Pittsburgh, PA 15230
For balances that occured during 2026:
- You can pay:
- Online, by credit or debit card.
- Through mail, by check.
Optum Rx MPPP
PO BOX 67
Minneapolis, MN 55480-0067
- If you have questions about your payment, call us 844-368-8729, 6:00 a.m. EST - 11:00 p.m. EST, 7 days a week. TTY users can call 711.
What happens if I don’t pay my bill?
- You’ll get a reminder if you miss a payment. If you don’t pay your bill by the date listed in that reminder, you’ll be removed from the Medicare Prescription Payment Plan. You’re required to pay the amount you owe, but you won’t pay any interest or fees, even if your payment is late. You can choose to pay that amount all at once. If you’re removed from the Medicare Prescription Payment Plan, you’ll still be enrolled in your Medicare health or drug plan.
- Always pay your health or drug plan monthly premium first (if you have one).
- Call Mass General Brigham Health Plan if you think we made a mistake about your Medicare Prescription Payment Plan bill. If you think we made a mistake, you have the right to file a grievance. Information on how to do that can be found in your Member Handbook or Evidence of Coverage or you can contact our customer service department for assistance.
How do I leave?
- You can leave the Medicare Prescription Payment Plan at any time by contacting Mass General Brigham Health Plan. Leaving won’t affect your Medicare drug coverage and other Medicare benefits. Keep in mind:
- If you still owe a balance, you’re required to pay the amount you owe, even though you’re no longer participating in this payment option.
- You can choose to pay your balance all at once or continue to be billed monthly.
- You’ll pay the pharmacy directly for new out-of-pocket drug costs after you leave the Medicare Prescription Payment Plan.
What programs can help lower my costs?
- You may be eligible for programs that can help lower your costs, like:
- Extra Help: A Medicare program that helps pay your Medicare drug costs if you have limited income and resources. This program was expanded to include beneficiaries with incomes up to 150% of the federal poverty limit who meet certain resource standards. Visit secure.ssa.gov/i1020/start to find out if you qualify and apply. You can also apply with your state’s Medicaid office. Visit Medicare.gov/basics/costs/help/drug-costs to learn more. For those who qualify, the Extra Help program is likely more advantageous than participation in the Medicare Prescription Payment Plan. Call +1-800-772-1213 Monday through Friday, 8 a.m. to 7 p.m. available in most U.S. time zones.
- Medicare Savings Program: A state-run program that helps people with limited income and resources pay some or all of their Medicare premiums, deductibles, and coinsurance. Visit Medicare.gov/medicare-savings-programs to learn more. Call 800-841-2900 Monday through Friday, 8:00 a.m. to 5 p.m EST.
- State Pharmaceutical Assistance Program (SPAP): A program that may include coverage for your Medicare drug plan premiums and/or cost sharing. SPAP contributions may count toward your Medicare drug coverage out-of-pocket limit. Visit go.medicare.gov/spap to learn more. Call 1-800-243-4636 Monday through Friday, 9:00 a.m. to 5:00 p.m. EST.
- Manufacturer’s Pharmaceutical Assistance Programs (sometimes called Patient Assistance Programs (PAPs): A program from drug manufacturers to help lower drugs costs for people with Medicare. Visit go.medicare.gov/pap to learn more.
- Many people qualify for savings and don’t realize it. Visit Medicare.gov/basics/costs/help, or contact your local Social Security office to learn more. Find your local Social Security office at secure.ssa.gov/ICON/main.jsp.
- Note: The programs listed above may help lower your costs, but they can’t help you pay off your Medicare Prescription Payment Plan balance.
How do I file a complaint or grievance related to the program?
- If you have a problem or concern (also called a “grievance” or “complaint”), you can learn how to file a grievance in the document below.
- How to file a grievance or contact us
Where can I get more information?
- Mass General Brigham Health Plan
- Medicare Advantage Customer Service: Call our Customer Service team at 855-833-3668 (TTY users call: 711).
- SCO and One Care Member Services: Call our Member Services team 888-816-6000 (TTY users call: 711).
- Hours:
- October 1 - March 31, 8 a.m. to 8 p.m. ET, Monday-Sunday
- April 1 - September 30 8 a.m. to 8 p.m. ET, Monday-Friday
- Medicare: Visit Medicare.gov/prescription-payment-plan, or call 1-800-MEDICARE (1-800-633-4227), 24 hours a day, 7 days a week. TTY users can call 1-877-486-2048.