In the MTM Program, you will receive the following services from a health care provider:

• Comprehensive medication review (CMR)
• Targeted medication review (TMR)

The comprehensive medication review is completed with a health care provider in person or over the phone. This review is a discussion that includes all your medications:

• Prescriptions
• Over-the-counter (OTC)
• Herbal therapies
• Dietary supplements

This review usually takes 20 minutes or less to complete. During the review, you may ask any questions about your medications or health conditions. The health care provider may offer ways to help you manage your health and get the most out of your medications. If more information is needed, the health care provider may contact your prescriber.

After your review, you will receive a summary of what was discussed. The summary will include the following:

• Recommended To-Do List. Your to-do list may include suggestions for you and your prescriber to discuss during your next visit.
• Medication List..This is a list of all the medications discussed during your review. You can keep this list and share it with your prescribers and/or caregivers.
  • Here is a blank copy of the Medication List for tracking your medications.

If you are eligible for the MTM Program, you will receive an Enrollment letter through the mail. You may also receive a phone call. The enrollment letter will provide information on how to set up your comprehensive medication review with a pharmacist. You can schedule it by completing and sending back the enclosed form, or calling the toll-free number provided.

A health care provider may also call you to complete your review over the phone. When they call, you can schedule your review at a time that is best for you.
 

• Trusted MTM Program partner: You may receive a call from the OptumRx MTM Team to complete this service.

Different prescribers may write prescriptions for you without knowing all the medications you take. For that reason, the MTM Program health care provider will:

• Review all your medications
• Discuss how your medications may affect each other
• Identify any side effects from your medications
• Help you reduce your prescription drug costs

By completing the medication review with a health care provider, you will:

• Understand how to safely take your medications
• Get answers to any questions you may have about your medications or health conditions
• Review ways to help you save money on your drug costs
• Receive a Recommended To-Do List and Medication List for your records and to share with your prescribers and/or caregivers

The targeted medication review is completed by a health care provider who reviews your medications at least once every three months. With this review, we mail, fax, or call your prescriber with suggestions about prescription drugs that may be safer or work better for you. As always, your prescriber will decide whether to consider our suggestions. Your prescription drugs will not change unless you and your prescriber decide to change them. We may also contact you by mail or phone with suggestions about your medications.

Please contact us if you would like more information about the Mass General Brigham Health Plan MTM Program or if you do not want to participate. Our number is 1-855-833-3668 (TTY: 711) for Medicare Advantage members or 1-888-816-6000 (TTY: 711) for OneCare and SCO members.

We are available from 8 a.m. to 8 p.m. EST, Monday through Sunday, October 1– March 31; and 8 a.m. to 8 p.m. EST, Monday through Friday, April 1– September 30.
 

The Mass General Brigham Health Plan MTM Program is dedicated to providing you with information about safe medication disposal. Medications that are safe for you may not be safe for someone else. Unneeded medications should be disposed of as soon as possible. You can discard your unneeded medications through a local safe disposal program or at home for some medications. 

Find a nearby pharmacy or other local resource with a medication take back service.

• The US Drug Enforcement Administration (DEA) allows unused prescription medications to be returned to pharmacies or other authorized sites.  You can locate participating locations at: https://apps2.deadiversion.usdoj.gov/pubdispsearch/spring/main?execution=e2s1.
• Community take back sites are the preferred method of disposing of unused controlled substances.
• Additional drug disposal information can be found on the DEA website at: www.deatakeback.com.

Safe at-home medication disposal:

You can safely dispose of many medications through the trash or by flushing them down the toilet. Visit the United States Department of Health and Human Services (HHS) website first to learn what medications are safe to dispose of at home: https://www.hhs.gov/opioids/prevention/safely-dispose-drugs/index.html

Steps for medication disposal in the trash:

• Mix the unused supply with an undesirable substance such as dirt or coffee grounds.
• Put the mixture into a disposable container with a lid, such as an empty margarine tub, or into a sealable bag, then place the sealed container in your trash.
• Make sure to conceal or remove any personal information, including Rx number, on the empty containers by covering it with black permanent marker or duct tape, or by scratching it off to protect your privacy.
• Place both the sealed container with the mixture and the empty drug containers in the trash.
• Only flush approved unused or expired medications down the toilet only if indicated on the label, patient information, or no other disposal options are available.