Learn about our 2027 plan changes

Here's what's changing and how you can get started choosing your next plan.

What's changing?

Starting in 2027, our Medicare Advantage PPO plans will no longer be available. In their place, we are offering two new HMO-POS plans alongside our existing Advantage Secure plan. 

 

As a non-profit health plan, we are making this change to keep members’ costs down while preserving comprehensive coverage options. Our HMO-POS plans will support coordinated care and continue to provide comprehensive benefits and access to a high-quality provider network.

 

We recognize that plan changes can raise questions, and we are committed to providing clear information and support so you can understand your options and make informed decisions about your care.

What do I need to do next?

If you are currently a member enrolled in one of our PPO plans, you will need to enroll in a new plan before January 1, 2027 or be returned to original Medicare. Here are the steps we recommend to help you choose a new plan that meets your healthcare needs.

Step 1


Review the plan shopping checklist

This checklist will help you get a clear picture of how you're currently using your health insurance, so you know what to look for in a new plan.


Step 2


Compare your plan options

Keep your responses to the checklist handy when you evaluate our 2027 plans using the resources below. These will help you learn about the benefits and cost sharing associated with each plan and make the right choice for your individual needs.


Step 3


Enroll online or by calling our Transition Center

Once you feel confident with your decision, you can enroll online or via phone or mail. If you're already a member, you can save time by logging in to your Member Portal account before starting your application.

If you have any questions or concerns, our Medicare Advisors are here to help.

Review your 2027 plan options
Our Medicare Advantage plans provide all the coverage of Original Medicare, plus extra benefits like dental and vision - with plans starting from $0 premiums. Compare plans
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Who can I contact for support?

If you have questions about changes to next year's plans, you can get in touch with a Medicare Advisor by contacting our Transition Center.

Call 855-486-3097 (TTY 711)

October 1 - March 31
8 a.m. to 8 p.m. ET, Monday-Sunday

April 1 - September 30
8 a.m. to 8 p.m. ET, Monday-Friday

Who can I contact for support?

Who can I contact for support?

If you have questions about changes to next year's plans, you can get in touch with a Medicare Advisor by contacting our Transition Center.

Call 855-486-3097 (TTY 711)

October 1 - March 31
8 a.m. to 8 p.m. ET, Monday-Sunday

April 1 - September 30
8 a.m. to 8 p.m. ET, Monday-Friday

Frequently asked questions

We're here to help you understand our 2027 plan changes with answers to frequently asked questions about care and coverage going forward.

You can enroll in another Mass General Brigham Health Plan Medicare Advantage plan, select a Medicare Advantage plan from another insurer, or return to Original Medicare. We can help you understand these options and determine which may best meet your needs.

If you are interested in switching to another Mass General Brigham Medicare Advantage plan, our Medicare Advisors can walk you through available plan options, network providers, and benefits. You can also compare all Medicare coverage options by contacting Medicare directly at 800-MEDICARE or visiting Medicare.gov. 

You can make changes to your Medicare health coverage during certain times of the year, including the Annual Enrollment Period from October 15 through December 7 and the Medicare Advantage Open Enrollment Period from January 1 through March 31. 

Many members will still have access to the providers they know and trust through our available Medicare Advantage plan options. Provider networks can vary by plan, so we can help you review whether your current doctors, specialists, or care team participate in the plan you are considering.

You can use our provider directory to search for your doctor, specialist, hospital, or other healthcare provider. If your provider practices at multiple locations, check the specific location where you plan to receive care, as network participation may vary. If you need assistance, please contact Member Services. 

The main difference is how the plans are structured and how you access care. With an HMO-POS plan, you will need to choose a primary care provider and obtain referrals for certain specialist services. Out-of-network coverage may be limited depending on your plan type. Premiums, cost sharing, prescription drug coverage, and additional benefits can also vary. 

A referral comes from your primary care provider and directs you to see a specialist. A prior authorization is approval from the health plan that may be required before certain services, procedures, or medications are covered. 

Referrals are part of the HMO-POS model and help support coordinated care. Your primary care provider is the center of your care team and helps ensure specialists and other providers have the information they need to support your care. 

You can still see an out-of-network specialist, however your cost sharing will be higher than if you see an in-network provider. Contact us and we'll help you understand your coverage and any costs you may be responsible for.

Emergency and urgently needed care are covered regardless of where they occur. Coverage for routine care depends on your plan's network and benefits. We can review any specific hospitals or providers if you'd like. 

You can still see an out-of-network specialist, however your cost sharing will be higher than if you see an in-network provider. Contact us and we'll help you understand your coverage and any costs you may be responsible for.

As a Medicare Advantage member, you have the right to raise concerns, ask questions, file complaints (called grievances), and request a review of certain coverage or payment decisions through the appeals process. You can contact Member Services for help understanding your options and submitting a grievance or appeal. Member Services can explain the process, answer questions, and provide any needed forms. 

You received separate letters that address separate changes, which may affect your coverage in 2027. One letter explains changes to our Medicare Advantage plan offerings, while the other covers provider network changes involving Dana-Farber Cancer Institute. Federal Medicare rules require health plans to notify members about these changes on different timelines. We coordinated the mailings as closely as possible within those requirements so you would receive timely information, understand your options, and make informed decisions about your coverage and care. 

Search for a PCP and prescriptions

Search our provider directory at the link below to find a new primary care provider (PCP) or confirm that your current PCP is in-network.

 

You can also search our online formulary to confirm that your medications are covered.

Search for a PCP and prescriptions

Search our provider directory at the link below to find a new primary care provider (PCP) or confirm that your current PCP is in-network.

 

You can also search our online formulary to confirm that your medications are covered.

Ready to enroll?

When you're ready to enroll, you can do so through our online enrollment tool, or via phone or mail. For a faster online enrollment experience, you can log in to the Member Portal and fill out our online enrollment form there.

Contact our Transition Center.
Call 855-486-3097 (TTY 711)

October 1 - March 31
8 a.m. to 8 p.m. ET, Monday-Sunday

April 1 - September 30
8 a.m. to 8 p.m. ET, Monday-Friday

Looking for more plan information?

Here are more helpful resources to support your transition.